We're here to help you in real time and make sure your connection is as smooth as your trip.
We're here to help you
We know that staying connected during your travels is essential, and any questions or connectivity issues can arise at the least expected moment. At TurTrip, we are committed to offering you fast support, close and effective, so your experience is always smooth.
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Do you have questions or need help? Feel free to contact us anytime, and we’ll make sure to resolve any issues you may have with your eSIM.
We want you to enjoy your trip without any worries!
Would you prefer an email? We're here to help
Check whether your phone is compatible with eSIM
Select your exact model: compatibility can vary by version.
Find your phone’s information in Settings. Also check the country where it was purchased and whether “Add eSIM” appears. Your phone must be unlocked from its carrier.
Where can I find the exact model?
Can't find the answer you're looking for?
You can also write to us at [email protected] and our support team will get in touch with you as soon as possible.
Frequently Asked Questions
How long does it take for my eSIM to be activated?
Activation is almost instant. Depending on your eSIM policy, it will activate automatically when installed or when it connects to a compatible network at your destination. In both cases, you only need to activate your eSIM and connect to the network to start enjoying your data.
Which devices are compatible with eSIMs?
La compatibilidad depende del modelo exacto y, en algunos casos, de su versión regional. Comprueba tu móvil en el buscador de esta página: verás el resultado, las restricciones y la fuente consultada.
Si aparece «Necesitamos comprobar tu versión», contacta con nosotros e indica el número de modelo y el país de compra. El teléfono debe estar libre de bloqueo de operador.
What can I do with my TurTrip eSIM?
With an eSIM, you can do everything you would with a traditional SIM card: connect to a mobile network, browse the internet, use your favorite apps, and make calls or send messages using internet-based apps (such as WhatsApp).
Can I use my SIM card and eSIM at the same time?
Of course! Most devices allow you to use multiple SIM cards and/or eSIMs at the same time. You can keep your local SIM for calls and texts and use the eSIM for data while abroad, optimizing your usage to suit your needs.
